RETURN & EXCHANGE POLICY

At Anchal Gems, every jewelry piece and handloom saree is carefully checked before shipping. But if you are unsatisfied, receive a damaged item, or receive the wrong product, we are happy to help.

1. RETURN ELIGIBILITY

• Returns are accepted within 7 days of delivery.

• Eligible in cases of:

  • Damage

  • Wrong product

  • Quality issues

  • Or if you are simply not satisfied with your purchase

Non-Returnable Items

To honor our artisans and weavers, the following cannot be returned:

• Customized or “Made to Order” products

• Sarees with fall-pico 

• Altered or resized jewelry

• Sale/clearance items

Note: Slight color variations due to camera or lighting are normal and not considered defects.

2. CONDITIONS FOR RETURN / EXCHANGE

• Item must be unused, unwashed, and in original condition.

• Should include all original packaging, tags, and certificates.

• Products showing signs of wear, damage, or alteration are not accepted.

3. CANCELLATION POLICY

• Orders may be cancelled within 24 hours of placing the order.

• Shipped orders or customized items cannot be cancelled.

4. HOW TO RAISE A REQUEST

Contact us through:

• Email: support@gemsbyanchal.com

• WhatsApp: +91 9672959292

5. REFUNDS

Refunds are initiated after the returned item passes quality check.

You may choose:

• Store Credit: 100% value, valid for the entire calendar year

• Refund to Original Payment Method: Reflected within 5 business days after approval

COD Orders

Refunds for COD orders are issued only as store credit.

6. WE’RE ALWAYS HERE TO HELP

For any support:
WhatsApp: 9672959292
Email: support@gemsbyanchal.com

We aim to ensure your experience with Anchal Gems is smooth, secure, and truly satisfying.